At HCC Hotels, the satisfaction of the people who choose to stay with us has always been our top priority. Every day, we work to give our guests an unrivalled experience, a commitment that has been recognised by platforms such as TripAdvisor, Google and Holidaycheck.
The opinions of those who choose to stay with HCC Hotels are undoubtedly the basis of our success. Not only do we listen, but we’re constantly making improvements based on the suggestions and feedback we receive. This recognition is due in large part to the experiences shared by many of the travellers who choose to stay at HCC hotels and who are kind enough to leave a review on platforms such as TripAdvisor, Google and Holidaycheck.
We value the opinions of those who choose to stay with us
We’re proud to have won the prestigious 2024 Travellers’ Choice Award by TripAdvisor. This award, given to HCC Taber, HCC St. Moritz, HCC Regente and HCC Montblanc, puts these hotels in the top 10% worldwide, thanks to the ratings and opinions of thousands of satisfied customers.
The Travellers’ Choice Awards are one of the industry’s most important awards, reflecting the genuine opinions of those who have lived the HCC experience. Being recognised among the best in the world is a testament to the hard work and dedication of our entire team, who are always committed to providing quality service and exceeding the expectations of those who come to stay.
Alongside public reviews, we also have our own tools in place to measure customer satisfaction: Customer Alliance, a direct platform that lets us send personalised questionnaires to all guests once they’ve departed. Via this platform, we’ve collected valuable data that confirms high levels of satisfaction among our guests: 86% at HCC Taber, 88% at HCC St. Moritz, 87% at HCC Regente and 88% at HCC Montblanc say they’re “very satisfied”.
This feedback guides us in implementing new strategies to offer unforgettable experiences. We understand that every individual is unique, which is why we strive to personalize our service and adapt to their needs and expectations.
Google and HolidayCheck: The Thermometers Behind the Recognition
In addition to the Travellers’ Choice Awards and Customer Alliance data, our hotels also shine on platforms like Google and HolidayCheck. On Google, guest ratings highlight their satisfaction: HCC Taber boasts over 1,700 reviews with an average of 4.3 stars; HCC St. Moritz has more than 1,900 reviews with 4.4 stars; HCC Regente surpasses 1,300 reviews, also with 4.4 stars, and HCC Montblanc, with over 3,000 reviews, maintains a solid 4.4-star average.
On HolidayCheck, the ratings are equally outstanding, with HCC Taber scoring 5.3 out of 6 stars, HCC St. Moritz at 5.2, HCC Regente at 5.3, and HCC Montblanc with 5.2 stars. These distinctions further recognize our consistent effort to ensure a perfect stay.
An HCC Experience with Every Stay
Each hotel has its own charm but shares the core values of excellence in service and hospitality that define the HCC chain.
- HCC Taber, located in a modernist building, offers a cozy experience in the heart of Barcelona, perfect for exploring the city with ease.
- HCC St. Moritz, combining classic and modern styles, is ideal for both business and leisure stays.
- HCC Regente, on Rambla de Catalunya, provides a prime location on one of Barcelona’s most iconic streets, where luxury and culture merge.
- HCC Montblanc, the largest of the chain, stands out for its central location and spaciousness, ideal for those seeking comfort and easy access to the city’s main attractions.
In each of these hotels, our team works tirelessly to make guests feel at home, offering personalized service and attention to detail.
The HCC Commitment: Excellence and Hospitality
Being recognized among the Top 10% of the world’s best hotels is both an honor and a great responsibility. At HCC Hotels, we are committed to continually raising the bar in service, guided by the feedback of our guests. The key to sustained success is to listen and adapt continually to their needs, with the goal of making every stay as enjoyable as possible.
We understand that true hospitality goes beyond offering a comfortable bed or a delicious breakfast; it’s about creating memorable experiences, and that is our daily goal. Every detail counts: from the warmth in our welcome and the comfort of our facilities to our team’s efficiency in attending to guests. We want each person to feel they are enjoying a unique experience with every visit.
Looking to the Future
This recognition is a testament to the hard work of everyone at HCC Hotels and to our commitment to excellence. We will continue to work with dedication to maintain this level of quality, enhance our facilities, and, most importantly, keep providing exceptional service built on the trust our guests place in us.
At HCC Hotels, we look forward to what the future holds as we continue to provide unforgettable experiences for those who choose us. We are deeply grateful to all who have visited HCC for their feedback and loyalty, and we hope to welcome many more to our hotels. Thank you for joining us on this journey toward excellence!
